Is BitGoldTrade LTD incorporated as a company?
Yes, BitGoldTrade LTD is a legal investment company incorporated in the United Kingdom with the registration No. 12217823 from 20 September 2019 and whose registered office is at 84 Aldgate High Street, London, England, EC3N 1LH
Who can participate in your program? Do you accept investors from all countries?
Any individual or corporation from any country may open an account with us and we are happy to accept investors from any place in the world. The only condition is accepting our terms of service.
How is safe the company's website?
We are using the strongest DDoS protection in the industry with 100% up-time guarantee. Transfer information from and to our website is realized and ciphered by SSL Encryption. Furthermore, additional software layers are installed to ensure fast and secure operation of the project.
Who manages the investment portfolio?
The investment portfolio is managed by our team of financial specialists with strong command in finance allows for effective analysis of the market and financial situation. The Company employs experts on the full-time basis who have been working on the currency exchange market for more than 10 years on average. Our financial team also includes specialists who are experts in evaluating new private businesses called start-ups which have most chances to grow into large-scale and highly profitable enterprises.
Can I register several accounts in your program?
No, you can create only one account from one computer (ip). If we find out you have multiple accounts, all of them will be frozen and the funds forfeited without any notice.
Which e-currencies do you accept?
Today all transactions on the financial markets are performed at high speeds to save time, so financial transactions carried out via the Internet also require high speed. That is why most financial transactions related with investments are performed in electronic currencies, namely - Perfect Money, Payeer, Bitcoin, Bitcoin Cash, Litecoin, Ethereum.
Do you charge any fee for providing your investment services?
No, we do not charge any fee.
How can I access the account?
If you are a registered user of BitGoldTrade LTD, please enter your username and password in the appropriate fields at the top of the website and click the 'Login to Account' button. You will be redirected to your account automatically as soon as you have done the above.
What if I can't access my account because I forgot my password?
Click on forgot password link, enter your username or e-mail and follow instruction. You'll receive your account information by email.
How can I change my e-mail address or password?
Log into your BitGoldTrade account and click on the 'Edit Account'. You can change your password there. Unfortunately, you cannot change your e-mail address by yourself because of security reasons, if you need to do this, please contact our customer service representatives
I can't log in into my account. What could cause this problem?
Sometimes problems of this kind are caused by errors of your web browser. There is no reason to worry, you just need to wait a few minutes and then try to log in again. First of all, you need to clean the cache of your web browser. If the problem persists, please contact our customer service representatives.
How frequently are you updating my account?
We update your account every second and you can access the member area 24 hours a day, 365 days a year over the internet and keep track on all of your account actions.
How do I know the history of my transactions?
Enter the member area and you can check history of your account transactions there.
Will you cancel account without deposit?
No, your account will not be cancelled without deposit, unless you ask us to do.
How long will it take to add deposit amount into my account?
Your account will be updated immediately as you deposit, in a minute. For Bitcoin deposits you should send actual amount to shown Bitcoin wallet, because Bitcoin network is not instant so your deposit time can take from a 15 minutes up to 24 hours.
What is the minimum and maximum amount of deposit?
The minimum investment amount is only $30 and the maximum amount is $100,000.
Can I make additional investments at any time?
Yes, there is no limitation. You can make as many deposits as you want.
Are additional deposits into the same account processed separately or they are simply added to the current principal?
Additional deposits into an account will be processed separately. It is not possible to merge one of your investment with another one.
Can I deposit directly from my account balance?
You can make a deposit from your account balance. Simply log into your member account, click 'Make Deposit' and select 'Deposit' from 'Account Balance' button.
Can I have several individual deposits, made by various payment methods?
Yes, you can make as many deposits as you want through different payment systems.
After I make a withdrawal request, when will my withdrawal request be processed?
Your withdrawal request will be processed within 24 hours.
What is the minimum and maximum amount that can be withdrawn?
The minimum withdrawal amount is only $0.10 and the maximum amount is not limited.
When can I withdraw funds from available balance?
You can withdraw funds from your available balance anytime you want and without any fee.
Can there be delays on a withdrawal request?
The delay of a withdrawal sometimes can happen for an unstable operation of payment systems or some maintenance work on the website. In such case the website administration has to wait for normalization of the situation and only then may pay out. It can take several hours up to 2-3 days; therefore, we encourage you to be tolerant. In case of a long pause we will inform on all current conditions by means of our forms of communication.
Can I add funds in one e-currency and withdraw from the other?
You can withdrawal funds only in the way that has been used for depositing funds.
Do you process withdrawal requests on weekends?
Yes, we process withdrawal requests 7 days a week.
Do you have an affiliate program?
Yes, we do. It is a great way to earn substantial income! All you need to do is to attract new investors to our investment program using your personal referral link. The referral program uses multilevel referral commission which will pay 5% from each deposit of level 1 referrals, 2% from each deposit made by your level 2 referrals (people referred by your direct invitees) and 1% of each deposit made by your level 3 referrals (i. e. people referred by your level 2 invitees).
How do I get my referral link, view the total number of referrals and referral materials such as banners?
Your referral link is created automatically when you open an account. You can find referral link in your main account menu and our banners on the 'Referral links' page. Also, you will find everything related to your referrals such as total number of referrals, active referrals, etc.
When will referral commission be added to my account balance?
The referral commission is accrued to your account balance immediately after your referral make a deposit. The referral bonus can only be withdrawn in the e-currency which your referral used to make their deposit, for example, if your referral used Perfect Money to deposit, then you may only withdraw your referral bonus in Perfect Money.
How do you know that a new investor was introduced by me?
The referral system works during registration and is fully automatic. If an investor signs up via your referral link, the system will treat that investor as your referral.
Is there any limitation in the amount of referral commission?
No, there is no limit. Therefore, the more your referrals invest, the more you can earn.